Privacy Policy

1. Introduction

This Privacy Policy describes how Barba Solution (“we,” “us,” or “our”) collects, uses, and protects information when you use our BarbaGlow service available at barbaglow.barbasolution.com (the “Service”). BarbaGlow is a SaaS that allows beauty salon owners to manage their salons, services, workstations, and employee information, and enables customers to book appointments online. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this policy, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

When you interact with our BarbaGlow, we may collect the following information:

Salon information — such as salon name, services offered, workstations, and employee details provided by the salon owner.
Customer information — such as name, email address, and phone number, provided when booking an appointment.
Contact information — such as your name and email address, if you voluntarily provide them during the registration or through any contact forms.
Payment information — we do not store your payment information. All payments are processed through secure third-party payment providers.

2.2 Information Collected Automatically

When you access the Service, certain information may be collected automatically, including:

• Device and browser information — such as browser type, operating system, and screen resolution.
• IP address — used for security purposes and to determine general geographic location.
• Usage data — such as pages visited, time spent on the Service, and interaction patterns with BarbaGlow.
• Cookies and similar technologies — used to maintain session state and improve your experience.

See Section 7 for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and operate the Service — managing salon data, processing appointments, and facilitating bookings.
• To improve the Service — analyzing usage patterns to enhance the quality and functionality of BarbaGlow.
• To ensure security — detecting and preventing fraud, abuse, or unauthorized access to the Service.
• To communicate with you — sending email notifications for new appointments, appointment status changes, and payments, as well as responding to your inquiries or providing support when requested.
• To comply with legal obligations — fulfilling any applicable legal or regulatory requirements.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service providers — we may share data with trusted third-party providers who assist us in operating the Service (e.g., hosting providers). These providers are contractually obligated to protect your data and use it only for the purposes we specify.
Legal requirements — we may disclose your information if required by law, court order, or governmental regulation, or if we believe such action is necessary to comply with a legal obligation, protect our rights, or ensure the safety of our users.
Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change.

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Salon and appointment data is retained as long as your account is active or as needed to provide the Service.

• You may request deletion of your data at any time by contacting us (see Section 10).

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, secure server infrastructure, and access controls.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

6.1 Personal data gathering and protection statement

We are committed to provide service of protection of our customer’s personal data in a way that we collect only essential basic information about our buyers that are necessary for fulfilling our obligations. We also inform our customers about the way we collect information and regularly give customers an option about how their information will be used, including the possibility to decide whether their name should be included or omitted from the lists used for marketing campaigns.

All user information is strictly guarded and are available only to the employees who need that information for completing the job.

All our employees and business partners are responsible to follow the principles of confidentiality protection.

7. Cookies and Tracking Technologies

The Service may use cookies and similar technologies to:

• Maintain your session while using BarbaGlow.
• Remember your preferences.
• Analyze usage and improve the Service.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Service.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — request correction of inaccurate or incomplete data.
• Right to erasure — request deletion of your personal data, subject to legal obligations.
• Right to restriction — request that we limit the processing of your data under certain circumstances.
• Right to data portability — request a copy of your data in a structured, machine-readable format.
• Right to object — object to the processing of your data for specific purposes.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the details in Section 10.

9. Children’s Privacy

The Service is not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 16, we will take steps to delete that information promptly. If you believe a child has provided us with personal data, please contact us immediately.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Barba Solution
Email: info@barbasolution.com
Phone: +387 61 447 482
Website: https://barbasolution.com

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.
Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.